So, I love how cute the bag is, and I got it as a Christmas gift. I have a couple minor dilemmas followed by one bigger one. To start, this bag is adorable, I get tons of compliments, and use it every day in highschool. To start, the laptop strap is really loose, so, if you have a smaller laptop it doesn't secure your laptop down very well. (Maybe making it adjustable or at least making the Velcro strips longer). The second is the main buckles, they just don't tighten as much as I'd like and aren't perfectly secure. The third and final dilemma is the shoe compartment, it's incredibly small. I wear size 11 womens (USA sizing), so, yes my feet are larger than normal, but even when I tried my friends size 8 shoes they barely fit, I think the compartment needs to be taller. And I'd like to end it on some recommendations. In the picture I used the backpack for a two day trip, and it worked great, I was even able to use the straps on the bottom for a blanket. Another recommendation is for an airplane carry-on. It's small enough to fit under the seats, but big enough to store a set of clothes, food, electronics, and makeup for your flight. I love this bag, and once these issues are addressed, it will be perfect (at least for me