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Rewards Program FAQ's
Why should I join your rewards program?
Why not? You will get free POPFLEX gear, exclusive deals and other perks!
How much are points worth?
100 points = $10 off a purchase
200 points = $20 off a purchase
300 points = $30 off a purchase
How many points do I get per dollar?
It depends on your tier!
Star means that you get 1 point for every dollar spent, and every 100 points = $10.
Stellar means that you get 1.25 points for every dollar spent.
Supernova means that you get 1.5 points for every dollar spent.
How do I redeem points?
Sign in to your account, shop, then when you're ready to checkout, apply available points to products in your cart.
How many points can I redeem at a time?
You can redeem points in increments of 100 ($10), 200 ($20), or 300 ($30).
Does it matter what I buy?
No! All purchases are eligible for points.
I don’t see my points!
You can view your rewards in two places
1) Rewards History on the “rewards program” page
2) When checking out, there is a drop down menu to select the use of your points based on how many you have at the time of the purchase
Do my points expire?
Points expire after 1 year of inactivity or no change in your rewards by either addition or redemption.
Where do I view my rewards history?
Login to the reward program, scroll and click “rewards history”.
Can I send this program to friends and family?
Yes! You can send a personal referral link or invite them via email. You’ll receive 200 points ($20) and your friend gets $20 off their first purchase of $50 or more.
What are the different tier levels?
You can find details of our 3 tiers here.
When I reach a new tier, how long does it last?
Tier status is good for 1 year from the day you unlocked that tier! If you continue to make purchases that qualify you for the same tier, you will keep your status.
If you make purchases to unlock the next tier, you have another 1 year in this level.
