Shipping Info
| US | OUTSIDE US | |
| $0 - $99.99 | $7.95 | $13.95 USD |
| $100+ | FREE | $19.95 USD |
Delivery Schedule
Please allow up to 5-8 business days for delivery of your order for US orders if you choose Standard shipping. You have the option to upgrade to Express shipping.
Please allow 2-5 weeks for international orders depending on each country's customs inspection and postal delivery practices.
Please make sure you enter in your correct shipping address. If the package cannot be delivered and is returned to sender due to an incorrect address, you will need to pay the shipping cost again to resend your package. Please be careful when you enter your shipping address!
It is your responsibility as a buyer to track the package. If you haven't received your package within 30 days if within United States or 45 days if outside United States, please do let us know so that we can help you. If you fail to report it to us, we won't be able help file a claim with the carrier to find your package.
Lost Package
If you have not received your package, please take time and do the following:
1. Verify your address. Make sure the address you put in "shipping address" is actually the place where you want your package shipped. It sounds silly, but some customers really do type in the wrong address!
2. Check your tracking number. It was emailed to you when the package was shipped.
3. Talk to your mail man as well as the post office.
4. Check with your family members or housemates to see if anyone may have grabbed it for you.
5. Check with your neighbor to see if the package was delivered to the wrong address by accident.
6. If all else has failed, please send us an e-mail to info@popflexactive.com with your order number and full name.
PLEASE NOTE: POPFLEX Active is not responsible for refunding your money if you deny acceptance of your package at Customs, if you deny the package from your local post office, or if you gave us the wrong shipping address. You are fully responsible for the shipping address provided to us at the time the order was placed.
How We Ship
US: You may add an item to your cart to check on the shipping price before checking out. Once your order has been placed, you will receive a confirmation e-mail. You will be emailed a tracking # to check your package status once it is shipped. Please note the $100 Free Shipping in the US offer applies only when the total is over $100 BEFORE taxes.
International: International orders are sent first class international package with USPS's bound delivery tracking. Once it leaves the US, upon arrival at your country, it will go through Customs Clearance and tax duty assignments. As a buyer and a citizen, you are responsible for any requirements from your government regarding the merchandise that you ordered. After that, your post office will sort and deliver the package to your purchase order's shipping address.
Due to international Customs regulations, the declared values of your merchandise must match the purchased prices or your package will not be released to you until duty tax is paid.
Return Policy
If you find that any product you have ordered is unsuitable, don’t worry, we have a flexible return policy and are very happy to help you choose something else. We are happy to offer a refund on any full price items returned to us in perfect condition, unused, with tags within 30 days of receipt of order with proof of purchase. Faulty or defective items without use may be returned within 30 days of receipt of order with proof of purchase.
You can start the return process HERE. When sending a return, the parcel is your responsibility until it reaches us. We strongly recommend that you send it insured. Always retain proof of postage.
Please note that we are unable to refund postage paid unless the item is faulty. Goods are returned to POPFLEX Active with a $5.95 shipping and handling fee for U.S Residents. International orders are returned at your own expense based on your countries shipping rates.
All items in the clearance category are Final Sale. No returns or exchanges will be accepted on discounted items.
If you received free shipping on your original order, the items you return will affect the shipping rate. If your return is processed and your order goes under $100.00 (US) , the order will no longer be eligible for free shipping. In this case, the regular shipping rates will be applied to the remaining order amount, meaning that the shipping will be deducted from the refund. However, you can retain the full refund if you opt for store credit.
Exchange Policy
We offer free U.S. exchanges within 30 days of purchase to help you get your perfect fit. (excluding Final Sale items) Items must be in unworn, unwashed condition with all tags and adhesive liners intact. Just select the exchange option and pick your new item from the available options in the drop-down menu. We offer exchanges for size, color, and style within that item's product category. At this time we are not able to offer exchanges for international orders as those must be returned.
Help Us Battle Online Identity Theft & Credit Card Fraudulence
We reserve the rights to verify the authenticity of the credit card respectfully and privately, especially in the case of international orders.
We will destroy the credit card information after use and will not use the information for any other purposes except verification of the credit card's identity and shipping address so that we can protect both parties from fraudulent activities.
Where We Ship
If you do not see your country listed below, we don't currently ship to your location.
A-B
Afghanistan
Albania
Algeria
Andorra
Angola
Anguilla
Antigua & Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia & Herzegovin
Botswana
Brazil
British Indian Ocean Territory
British Virgin Islands
Bulgaria
Burkina Faso
Burundi
C-D
Cambodia
Cameroon
Canada
Cape Verde
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo - Brazzaville
Congo - Kinshasa
Cook Islands
Costa Rica
Côte d’Ivoire
Croatia
Curaçao
Cyprus
Czechia
Denmark
Djibouti
Dominican Republic
E-G
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Eswatini
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
H-L
Haiti
Heard & McDonald Islands
Hong Kong SAR
Hungary
Iceland
India
Indonesia
Iraq
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Liechtenstein
Lithuania
Luxembourg
M-N
Macao SAR
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Mauritania
Mayotte
Mexico
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Namibia
Nauru
Nepal
Netherlands
New Zealand (16 of 17 regions)
Niger
Nigeria
Niue
Norfolk Island
North Macedonia,
Norway
O-R
Oman
Pakistan
Palestinian Territories
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Qatar
Romania
Russia
Rwanda
S-T
Samoa
San Marino
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Sint Maarten
Slovakia
Slovenia
Solomon Islands
South Africa
South Georgia & South Sandwich Islands
South Korea
South Sudan
Spain
Sri Lanka
St. Barthélemy
St. Helena
St. Kitts & Nevis
St. Lucia
St. Martin
St. Pierre & Miquelon
St. Vincent & Grenadines
Svalbard & Jan Mayen
Sweden
Switzerland
Taiwan,
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Tunisia
Turkey
Turks & Caicos Islands
Tuvalu
U-Z
U.S. Outlying Islands
Uganda
Ukraine
United Arab Emirates
United Kingdom
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
Wallis & Futuna
Western Sahara
Zambia
Zimbabwe
