Shipping Info

Standard shipping
US OUTSIDE US
$0 - $99.99 $7.95  $13.95 USD
$100+ FREE $19.95 USD
Please note: Bags & Yoga Mats have a $2 shipping surcharge due to their size and weight.

Delivery Schedule

Please allow up to 5-8 business days for delivery of your order for US orders if you choose Standard shipping. You have the option to upgrade to Express shipping.

Please allow 2-5 weeks for international orders depending on each country's customs inspection and postal delivery practices.

Please make sure you enter in your correct shipping address. If the package cannot be delivered and is returned to sender due to an incorrect address, you will need to pay the shipping cost again to resend your package. Please be careful when you enter your shipping address!

It is your responsibility as a buyer to track the package. If you haven't received your package within 30 days if within United States or 45 days if outside United States, please do let us know so that we can help you. If you fail to report it to us, we won't be able help file a claim with the carrier to find your package.

Lost Package

If you have not received your package, please take time and do the following:

1. Verify your address. Make sure the address you put in "shipping address" is actually the place where you want your package shipped. It sounds silly, but some customers really do type in the wrong address!

2. Check your tracking number. It was emailed to you when the package was shipped.

3. Talk to your mail man as well as the post office.

4. Check with your family members or housemates to see if anyone may have grabbed it for you.

5. Check with your neighbor to see if the package was delivered to the wrong address by accident.

6. If all else has failed, please send us an e-mail to info@popflexactive.com with your order number and full name.

PLEASE NOTE: POPFLEX Active is not responsible for refunding your money if you deny acceptance of your package at Customs, if you deny the package from your local post office, or if you gave us the wrong shipping address. You are fully responsible for the shipping address provided to us at the time the order was placed.

How We Ship

US: You may add an item to your cart to check on the shipping price before checking out. Once your order has been placed, you will receive a confirmation e-mail. You will be emailed a tracking # to check your package status once it is shipped. Please note the $100 Free Shipping in the US offer applies only when the total is over $100 BEFORE taxes.

International: International orders are sent first class international package with USPS's bound delivery tracking. Once it leaves the US, upon arrival at your country, it will go through Customs Clearance and tax duty assignments. As a buyer and a citizen, you are responsible for any requirements from your government regarding the merchandise that you ordered. After that, your post office will sort and deliver the package to your purchase order's shipping address.

Due to international Customs regulations, the declared values of your merchandise must match the purchased prices or your package will not be released to you until duty tax is paid.

Return Policy

If you find that any product you have ordered is unsuitable, don’t worry, we have a flexible return policy and are very happy to help you choose something else. We are happy to offer a refund on any full price items returned to us in perfect condition, unused, with tags within 30 days of receipt of order with proof of purchase. Faulty or defective items without use may be returned within 30 days of receipt of order with proof of purchase.

You can start the return process HERE. When sending a return, the parcel is your responsibility until it reaches us. We strongly recommend that you send it insured. Always retain proof of postage.

Please note that we are unable to refund postage paid unless the item is faulty. Goods are returned to POPFLEX Active with a $5.95 shipping and handling fee for U.S Residents. International orders are returned at your own expense based on your countries shipping rates.

All items in the clearance category are Final Sale. No returns or exchanges will be accepted on discounted items.

If you received free shipping on your original order, the items you return will affect the shipping rate. If your return is processed and your order goes under $100.00 (US) , the order will no longer be eligible for free shipping. In this case, the regular shipping rates will be applied to the remaining order amount, meaning that the shipping will be deducted from the refund. However, you can retain the full refund if you opt for store credit.

Exchange Policy

We offer free U.S. exchanges within 30 days of purchase to help you get your perfect fit. (excluding Final Sale items) Items must be in unworn, unwashed condition with all tags and adhesive liners intact. Just select the exchange option and pick your new item from the available options in the drop-down menu. We offer exchanges for size, color, and style within that item's product category. At this time we are not able to offer exchanges for international orders as those must be returned.

Help Us Battle Online Identity Theft & Credit Card Fraudulence

We reserve the rights to verify the authenticity of the credit card respectfully and privately, especially in the case of international orders.

We will destroy the credit card information after use and will not use the information for any other purposes except verification of the credit card's identity and shipping address so that we can protect both parties from fraudulent activities.

Where We Ship

If you do not see your country listed below, we don't currently ship to your location.

A-B

Afghanistan

Albania

Algeria

Andorra

Angola

Anguilla

Antigua & Barbuda

Argentina

Armenia

Aruba

Australia

Austria

Azerbaijan

Bahamas

Bahrain

Bangladesh

Barbados

Belarus

Belgium

Belize

Benin

Bermuda

Bhutan

Bolivia

Bosnia & Herzegovin

Botswana

Brazil

British Indian Ocean Territory

British Virgin Islands

Bulgaria

Burkina Faso

Burundi

C-D

Cambodia

Cameroon

Canada

Cape Verde

Central African Republic

Chad

Chile

China

Christmas Island

Cocos (Keeling) Islands

Colombia

Comoros

Congo - Brazzaville

Congo - Kinshasa

Cook Islands

Costa Rica

Côte d’Ivoire

Croatia

Curaçao

Cyprus

Czechia

Denmark

Djibouti

Dominican Republic

E-G

Ecuador

Egypt

El Salvador

Equatorial Guinea

Eritrea

Estonia

Eswatini

Ethiopia

Falkland Islands

Faroe Islands

Fiji

Finland

France

Gabon

Gambia

Georgia

Germany

Ghana

Gibraltar

Greece

Greenland

Grenada

Guatemala

Guernsey

Guinea

Guinea-Bissau

Guyana

H-L

Haiti

Heard & McDonald Islands

Hong Kong SAR

Hungary

Iceland

India

Indonesia

Iraq

Ireland

Isle of Man

Israel

Italy

Jamaica

Japan

Jersey

Jordan

Kazakhstan

Kenya

Kiribati

Kuwait

Kyrgyzstan

Laos

Latvia

Lebanon

Lesotho

Liberia

Liechtenstein

Lithuania

Luxembourg

M-N

Macao SAR

Madagascar

Malawi

Malaysia

Maldives

Mali

Malta

Mauritania

Mayotte

Mexico

Moldova

Monaco

Mongolia

Montenegro

Montserrat

Morocco

Mozambique

Namibia

Nauru

Nepal

Netherlands

New Zealand (16 of 17 regions)

Niger

Nigeria

Niue

Norfolk Island

North Macedonia,

Norway

O-R

Oman

Pakistan

Palestinian Territories

Panama

Papua New Guinea

Paraguay

Peru

Philippines

Pitcairn Islands

Poland

Portugal

Qatar

Romania

Russia

Rwanda

S-T

Samoa

San Marino

Saudi Arabia

Senegal

Serbia

Seychelles

Sierra Leone

Singapore

Sint Maarten

Slovakia

Slovenia

Solomon Islands

South Africa

South Georgia & South Sandwich Islands

South Korea

South Sudan

Spain

Sri Lanka

St. Barthélemy

St. Helena

St. Kitts & Nevis

St. Lucia

St. Martin

St. Pierre & Miquelon

St. Vincent & Grenadines

Svalbard & Jan Mayen

Sweden

Switzerland

Taiwan,

Tajikistan

Tanzania

Thailand

Timor-Leste

Togo

Tokelau

Tonga

Tunisia

Turkey

Turks & Caicos Islands

Tuvalu

U-Z

U.S. Outlying Islands

Uganda

Ukraine

United Arab Emirates

United Kingdom

Uruguay

Uzbekistan

Vanuatu

Vatican City

Venezuela

Vietnam

Wallis & Futuna

Western Sahara

Zambia

Zimbabwe